*Effective January 2009 we have transitioned into an internet only toy store. Our local customers can now order online and have their package shipped to their home.

Shipping Information:

All items will be shipped within 72 hours from order placement. If an item is back-ordered or there is an unforseen delay in processing your order, you will be contacted via email. If your order qualifies for free shipping we will send it either by USPS Priority Mail or Fedex, which ever is the most cost effective.

Refund, Returns and Cancellation Policies:

If you aren't completely satisfied with any of your purchases, you may return them to us in original packaging and condition within 15 days of receipt of purchase for an exchange or refund (some restrictions may apply).

You must obtain a return authorization (RA) number by calling customer service number at 319-431-5527.

Plush items are not returnable under any circumstances, due to health concerns.

EXCHANGES

If an item is damaged in shipment and was shipped UPS, please contact UPS and file a claim using your tracking number. If you purchased insurance and it was mailed through USPS, please contact them with your insurance number to file a claim. If the problem is a product defect, you must contact the manufacturer listed in your packaging.

REFUNDS

Refunds are made to the original credit card within 7 to 14 business day. Any returns without a RA number will not be accepted and will not be credited. Plush items are not returnable under any circumstances, due to health concerns.

The item you are returning must not be opened and shipping and handling will not be refunded. If you received free shipping the original cost to ship the item will be deducted from your refund.

Obtaining a RA

We try to make returns easy, so simply call 319-431-5527 or email us at woodenrainbow@mchsi.com with the following information within 15 days of purchase and we will issue you a RA number.


1. Order Number
2. Order Date
3. Reason for Return
4. Email Address
5. Phone Number


Please pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer. NO RETURNS WILL BE ACCEPTED WITHOUT A RA NUMBER.

You are responsible for paying for the return shipping, and all returns must be sent by some traceable means. If free shipping was offered with the original purchase, it will be deducted from the credited item when it arrives.

SHIPPING RATES: All rates are based on the amount of your order before tax. We will ship your order by USPS Priority Mail or Fedex. Below are the guides to our shipping rates.

Standard Delivery Rates (Within The USA)

  $0.00      to       $9.99      $5.95
$10.00      to      $19.99      $6.95
$20.00      to      $29.99      $7.95
$30.00      to      $39.99      $8.95
$40.00      to      $59.99      $10.95
$60.00      to      $69.99      $11.95
$70.00      to      $79.99      $13.00
$80.00      and Up              $18.00



Two-Day Delivery Within The USA (2 business days)

  $0.00      to      $14.99      $20.00
$15.00      to      $29.99      $35.00
$30.00      to      $59.99      $40.00
$60.00      and Up              $45.00



One-Day Delivery Within The USA (24 hours)

  $0.00      to      $14.99      $25.00
$15.00      to      $29.99      $40.00
$30.00      to      $59.99      $50.00
$60.00      and Up              $55.00



Canada Canada · Standard (5 - 10 business days)

  $0.00      to      $14.99      $15.00
$15.00      to      $29.99      $22.00
$30.00      to      $49.99      $35.00
$50.00      and Up              $40.00